Uniform Rental Questions | Rentwear FAQs

  • I have a new employee starting and they need a uniform, what do I do?


    Talk to your route service representative. If you miss your representative on delivery day, you can call us at 866-374-4118 or email our office at service@rentwear.com. We are happy to help you get a new employee a uniform.


  • How long will it take to get my uniforms?


    Most stock uniforms are delivered within 2 weeks of the order. However, it may take longer if you have a special cut, size or style of rental uniform. An XS, 3XL or long-tailed shirt may be considered a special cut. A few examples of special style uniforms include: special reflective striped clothing, certain styles of flame resistant uniforms and uniforms requiring special embroidery or silk screening.


  • What if I need change my uniform size?


    Talk to your company administrator and let them know you need a new size. They can call us at 866-374-4118 or email our office at service@rentwear.com or talk to their route representative on delivery day. Please turn in your old uniform after the new one arrives to avoid loss fees.


  • I missed my route representative on delivery day, what do I do?


    Give us a call at 866-374-4118 and your route representative or one of our service representatives can come pick up your uniforms, floor mats, towels and linen if they’re in the area. If not, you may drop off your rental uniforms at Rentwear during normal business hours.


  • What hours are your office open so I can call you or drop off late items?


    Our office is open from 8:00 am-5:00 pm, Monday through Thursday and from 8:00 am-12:00 pm on Friday.


  • How can I find out about other products you offer?


    We offer uniforms, floor mats, restroom supplies, linens, towels, gloves and more. Speak with your route service representative, call our office or contact us online and we will have one of our sales or customer service representatives meet with you if you’re interested in additional products. Make sure to signup for our newsletter at the bottom of this page to stay updated on new product offerings and sales.


  • Do you sell hats and silk screened t-shirts or embroidered shirts?


    Yes, we offer a wide variety of corporate image clothing like polo shirts and jackets. Please speak with your route representative or contact us online.


  • What do I do if I’m missing a uniform?


    Report it to your route service representative or email service@rentwear.com and we will be happy to look into it for you. Before reporting it to us, be sure to check a few things:

    • Make sure you turned in your uniforms on time. If you missed our route representative, they could still be waiting to be picked up.
    • Please check the delivery bar or other lockers.
    • Ask your fellow associates to see if they may have taken yours by mistake.
    • Make sure you don’t have them at home.


  • What do I do if the answer to my question isn’t in this list?


    Call and talk to us or contact us online We’re happy to help. Your call will be answered by a customer service representative during our normal business hours. After hours, you can leave a voicemail and we will return your call the next business day.