Uniform Rental Questions | Rentwear FAQs

  • I have a new employee starting and they need a uniform, what do I do?

    Talk to your route service representative. If you miss your representative on delivery day, you can call us at 866-374-4118 or email our office at [email protected]. We are happy to help you get a new employee a uniform.

  • How long will it take to get my uniforms?

    Most stock uniforms are delivered within 2 weeks of the order. However, it may take longer if you have a special cut, size or style of rental uniform. An XS, 3XL or long-tailed shirt may be considered a special cut. A few examples of special style uniforms include: special reflective striped clothing, certain styles of flame resistant uniforms and uniforms requiring special embroidery or silk screening.

  • What if I need change my uniform size?

    Talk to your company administrator and let them know you need a new size. They can call us at 866-374-4118 or email our office at [email protected] or talk to their route representative on delivery day. Please turn in your old uniform after the new one arrives to avoid loss fees.

  • I missed my route representative on delivery day, what do I do?

    Give us a call at 866-374-4118 and your route representative or one of our service representatives can come pick up your uniforms, floor mats, towels and linen if they’re in the area. If not, you may drop off your rental uniforms at Rentwear during normal business hours.

  • What hours are your office open so I can call you or drop off late items?

    Our office is open from 8:00 am-5:00 pm, Monday through Thursday and from 8:00 am-12:00 pm on Friday.

  • How can I find out about other products you offer?

    We offer uniforms, floor mats, restroom supplies, linens, towels, gloves and more. Speak with your route service representative, call our office or contact us online and we will have one of our sales or customer service representatives meet with you if you’re interested in additional products. Make sure to signup for our newsletter at the bottom of this page to stay updated on new product offerings and sales.

  • Do you sell hats and silk screened t-shirts or embroidered shirts?

    Yes, we offer a wide variety of corporate image clothing like polo shirts and jackets. Please speak with your route representative or contact us online.

  • What do I do if I’m missing a uniform?

    Report it to your route service representative or email [email protected] and we will be happy to look into it for you. Before reporting it to us, be sure to check a few things:

    • Make sure you turned in your uniforms on time. If you missed our route representative, they could still be waiting to be picked up.
    • Please check the delivery bar or other lockers.
    • Ask your fellow associates to see if they may have taken yours by mistake.
    • Make sure you don’t have them at home.

  • When can I get my uniform replaced?

    We will replace your uniforms free of charge after about three or four years—when uniforms typically start to fade or thin.

  • Why did I receive a used uniform as a replacement?

    When uniforms are cancelled, we inspect them for quality. If they pass our rigorous tests, they will be kept in the stockroom for future use. Previously worn garments are issued when possible.

  • What should I do if my uniform needs repaired?

    Simply fill out a repair tag and attach it to the garment that needs repaired. Then drop it off in the area you leave your soiled uniform like normal.

  • My shirts are stained, can I get new ones?

    Your uniform rental agreement has clear terms on what stained garments can be replaced. We will take the age of your uniforms and the degree of stain into account when examining the problem. We try not to replace garments if it will result in a damage charge. If your uniform is damaged beyond repair, we will replace it. Depending on the age of your uniform, it might result in a damage charge. Our advice is to take great care of your uniforms to avoid charges.

  • During the summer can I trade my long sleeves in for short sleeves?

    Our typical rental program gives you the choice of all long sleeves, all short sleeves, or a 50/50 split of both sleeves. Once you have made your choice of sleeves at the start of service, you may not change without incurring a size-change charge. We find most associates choose to go with all short sleeves so they are cooler in the summer and in winter they wear extra garments underneath the uniform shirt.

  • Why do a few of my uniforms not fit like the others?

    The nature of the garment industry allows for small variences in fit for same sized items. It may be possible that one of your uniforms does not fit the same as the rest. If this happens, simply give the bar code serial number of the ill-fitting uniform to your service representative to have it replaced.

  • What happens if an employee is terminated or quits?

    Please provide your route representative with the employee’s name so we can cancel their uniform serivce. Rental charges will stop immediately. You will be billed for uniforms not returned on your next invoice, but you have three weeks after the cancellation date to turn them in for credit.

  • What happens if an employee switches locations or departments?

    Contact your service representative and notify them of the change. We will make sure the uniform is transferred and relabled for the correct location by the next delivery.

  • What happens if an employee goes on vacation?

    Uniform service is 52 weeks per year. We do not pause service while employees are on vacation.

  • What type of logo art do I need to create a patch for my uniform?

    Electronic versions of your logo are perfect, but we can also use a print copy.

  • What is a damage charge?

    You incur a damage charge for any apparel taken out of service that has excessive damage and has not met minimal time in service.

  • What is a loss charge?

    A loss charge is incurred when a cancelled garment has not been returned to Rentwear. This typically happens when employees leave the company or receive new sizes and do not turn in their old uniforms.

  • Can you bill different departments separately?

    Absolutely! Many grocery stores and manufacturers get uniforms, towels and other items for different departments that need separate invoices. We do this all the time for customers and it’s never a problem.

  • Is my company too small for your services?

    Probably not! At $30, our weekly minimum is one of the lowest in the industry. And we can even go lower than that if your business is near another customer of ours. We service customers that only have one person in uniform and customers that have 500 people in uniforms.

  • What do I do if the answer to my question isn’t in this list?

    Call and talk to us or contact us online We’re happy to help. Your call will be answered by a customer service representative during our normal business hours. After hours, you can leave a voicemail and we will return your call the next business day.