Local vs. National Uniform Rental Companies: Who Should You Work With?

Depending on where you’re located, you probably have the option to partner with a national uniform company or a local one. The national company may seem like the best choice at first because of their size and success. But the local company probably has some things going for it that you may want to consider before making your choice.

Personalized Service

A recent poll showed that 71% of uniform rental decision-makers rated local/independent uniform companies as having better service quality than national chains. And 78% of respondents said the service personnel quality is better than national chains.

At Rentwear, we make you our number one priority. That’s why we believe in providing the best possible service for our customers. We train our route representatives to treat our customers with respect and go above and beyond to ensure they’re satisfied with our products and service. Rentwear customers know their route rep and service contact by name and have their contact information if they ever need anything.

uniform rental customers are typically more satisfied with local companies

Timely Response to Problems

One of the biggest complaints we hear about national uniform rental companies is their slow response to problems. Customers often have to wait days or even weeks before issues are resolved, and they never know who to contact.

While we try to keep issues to a minimum, they do arise on occasion. But our customers know they can contact a member of our service staff, and the problem will be solved by days end in most cases. 82 percent of uniform rental decision-makers say local companies respond faster to issues than national chains. The numbers speak for themselves.

Billing and Service Agreement Polices

Often we talk to prospects who want to switch from a national chain to Rentwear, but they are unaware that they are locked into a long-term agreement and can’t get out of it. We make sure to be completely transparent with our customers about service agreements, so you always know the details.

We also take pride in our fair billing policies. You should never see a surprise charge on your invoice when you partner with Rentwear.

Product Quality

It’s a common misconception that national chains have higher quality uniformsfloor matstowels and linens. That isn’t the case. We work with high-end suppliers to make sure our customers receive the best products possible.

Other Reasons to Choose a Local Uniform Company

  • Partnering with local businesses keeps money in the community
  • Local business owners tend to donate more to local nonprofits
  • Local businesses support job creation in the community
  • Local business owners are more invested in the city’s future

Are you ready to partner with a locally-owned uniform rental company? Contact us today to get started.

Connor is the Director of Marketing at Rentwear Inc. and writes about how uniform, floor mat and linen service can help your company.
Connor Clay