We like to talk about how we’re a local and family-owned company, but what does that actually mean for our customers?
A recent poll showed that 71 percent of uniform rental decision makers rated local/independent uniform companies as having better service quality than national chains. And 78 percent of respondents said the service personnel quality is better than national chains.
At Rentwear, we make you our number one priority. That’s why we believe in providing the best possible service for our customers. We train our route representatives to treat our customers with respect and to go above and beyond to make sure they’re satisfied with our products and service. Rentwear customers know their route rep and service contact by name and have their contact information if they ever need anything.
Timely Response to Problems
One of the biggest complaints we hear about national uniform rental companies is their slow response to problems. Customers often have to wait days or even weeks before problems are resolved and they never know who to contact.
While we try to keep issues to a minimum, they do arise on occasion. But our customers know they can contact a member of our service staff and the problem will be solved by days end in most cases. 82 percent of uniform rental decision makers say local companies respond faster to problems than national chains. The numbers speak for themselves.
Billing and Service Agreement Polices
Often times we talk to prospects who want to switch from a nation chain to Rentwear, but they are unaware that they are locked into a long-term agreement and can’t get out of it. We make sure to be completely transparent with our customers about service agreements so you always know the details.
We also take pride in our fair billing policies. You should never see a surprise charge on your invoice when you partner with Rentwear.
It’s a common misconception that national chains have higher quality uniforms, floor mats, towels and linens. That simply isn’t the case. We work with high end suppliers to make sure our customers receive the best products possible.
Other Reasons to Choose a Local Uniform Company
- Partnering with local businesses keeps money in the community
- Local business owners tend to donate more to local nonprofits
- Local businesses support job creation in the community
- Local business owners are more invested in the city’s future
Are you ready to partner with a locally-owned uniform rental company? Contact us today to get started.